Spa Crafters   2730 N Loop 1604 E  San Antonio,TX78232   (210) 490-6806
Spa Crafters
2730 N Loop 1604 E
San AntonioTX 78232
 (210) 490-6806

Reviews Of Spa Crafters

4.93 171 Reviews
Brian Koetting
Jul 26, 2018

I have an older Sundance hot tub and fortunately haven't needed service until I noticed a leak last week. I called Spa Crafters early this week and they set up an appointment for today. I received a courtesy reminder call yesterday, and as promised the technician called this morning before he left for my house. Once he arrived he found the problem quickly. The fix required a part not normally carried on the truck so he had to go back and get one and returned to my house in just a few minutes. He fixed the problem, checked the main workings of the tub to make sure there weren't any other problems, put the tub back together and was on his way. I couldn't be happier with the service. Thank you!

Leticia Gutierrez
Jul 20, 2018

I have been utilizing SpaCrafters services for 7 years to repair a hot tub which came with a home we purchased. Every repair was met with excellent skill and precision and the technicians have always been very professional and courteous as they revived our hot tub each time. On a number of occasions, Edward kindly advised that I should talk with someone about a replacement, but I was reluctant because I was intimidated by the possible expense. Over the years, SpaCrafters was the only facility willing and able to repair that hot tub. I send many thanks to them for their loyal support of my continued request to resuscitate. Finally, I decided to call and spoke with Shawn who encouraged me to come in to see what they had to offer which could meet my needs. How I wish I had taken Edward's advice and gone sooner. Shawn gave me his undivided attention as he explained the many facets of their spas and which one he felt would meet my needs financially and medically. I feel that Shawn is not typical and went above and beyond to help me make this dream possible. Along this path, Leslie was very helpful in the business department and coached me through the financial aspect. The other team members, Naomi and Amber, were always willing and able to answer any question I had on any given occasion courteously. Today, my spa was delivered and it was a great day! I am so impressed with the efficiency of this team. They were prompt and everyone was friendly and very professional as they worked so very diligently. These guys were like machines. I received thorough instructions while everything was put back together. When they left, it was with no trace. My whole family is so excited to come enjoy my new spa and I owe it all to Shawn because without his help and encouragement, this would not have happened. What a wonderful investment in health and well being. I strongly encourage anyone with even the slightest inclination toward owning a spa to visit Shawn McKinney at this location. He will do everything he can to make your experience unique and to meet your specific needs. In todays business world, we all know that is special. Thank you to Shawn and the SpaCrafters Team.

Shannon Fikes
Jul 20, 2018

I am so extremely pleased with the excellent customer service we received from Shawn McKinney at Spa Crafters! He will go out of his way to make sure everything happens perfectly! If you want a sales person who will make you feel like family, he is your guy! We had a question about our tub after it was delivered and he drove out to ours house to answer our questions with in the hour! I also have to give Leslie Cavell an excellent rating in customer service! She recognized my husband needs for the hot tub and help us get into the right hot tub for our family needs! She definitely made us feel like family also! The delivery guys were very professional and extremely helpful! I would definitely buy from this company again! Spa Crafters Family for sure and proud!!!

Roxanne Horelica
Jul 14, 2018

My old hot tub of many years stopped working for the last time. I went in to see Shawn McKinney. He listened to my needs and fit me into a beautiful Jacuzzi hot tub. I had less than stellar credit and he worked his magic and now I'm enjoying a very nice hot tub. I couldn't have gotten one without his help. He was there every step of the way to make sure I got the hot tub. I have low back pain and neck and shoulder pain. I really needed a good hot tub with strong jets. Shawn is very professional, listened to my needs and made it happen. The guys that installed the hot tub were also awesome. If you want an excellent hot tub, go see Shawn!

Veronica Rodriguez
Jul 11, 2018

Superb and the kindest professional staff!! Thanks to Shawn, Gail, Leslie and the other support staff for all the hard work!! Thanks for the awesome deal made for the beautiful jacuzzi! Any issues that happened, immediate response to get them dealt with in the utmost professional manner! Y'all rock, keep up the great customer service!!

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