It was a Saturday morning and we called to see if they were open. That day, they made an appointment to meet us there. My husband and I visited the showroom with a budget in mind that we limited ourselves to before we left the house. We were met by Shawn, who showed us products within our budget and we quickly realized, we needed to increase it, significantly in order to get a nice, quality jacuzzi. Shawn took the time to demonstrate the various units, answer our many many questions and we never felt rushed or pressured. Then, on the following Monday, Shawn met me at my bank to accept payment for the item. The entire process was amazing! We received the item when and how we were promised. It’s been a couple months now and he is always there to answer our (continued) questions and his staff are professionals as well. We definitely recommend Spa Crafters to anyone in the market for a jacuzzi and other outdoor/spa needs.