Fred and his staff are amazing. I had lived nearby but never stepped foot into this store until I needed a very obscure part for an ancient hot tub that I owned. I had always assumed they only sold new hot tub units--I was very wrong. They have an INCREDIBLE stock of parts to repair pretty much anything you might need to fix. And on top of that, they are possibly the friendliest group of people I have met in recent memory. After just a couple of trips, they knew me by name and I knew theirs. I will happily return here for any thing spa (or even pool) related. Highly recommended!