If only I could give them 6 stars! This being my 3rd spa, I have some knowledge of how others have performed. My first spa, a Jacuzzi J-345, was awesome! I don't think I could have broke it, even if the mission was to do so. It was very therapeutic, I would visit it daily. I made a horrible mistake trusting a Master Spa tub. It looked very nice, but that was the extent of it. It was imperative, I find my way back to a Jacuzzi tub! I decided to look around on Craigslist and a number of other sites. I came across this add from Spa Crafters. Enticed, I talked to Shawn. Decided to think about it a couple weeks, then visited the shop. I asked to see what they had available, regarding reconditioned Jacuzzi Brand spas. The lady on the floor, walked me to the back, where I met Shawn. He was extremely helpful! Literally dropped what he was doing to attend to our needs. Listened to what I was looking for and pointed me in the direction of 2 spas, breaking down in great detail, what I was looking at. After looking at the 2nd spa(Jacuzzi J-470) and hearing the deal he offered, we were sold! He made the whole process of looking, finding, buying with contract complete, easy as it possibly can get. I can honestly say, I've never witnessed an experience more efficient.
This awesome experience didn't end there. They told me I would get my spa on a Tuesday morning, keeping me informed along the way. When they arrived, they were very efficient as well. Very professional, and most definitely knew what they were doing. I had a lot of structures they had to overcome. Didn't complain about a thing and took extra care not to damage any of those structures. Most importantly, the hot tub. The guy in charge of the team was also the one whom set up the electrical requirement. He did so testing all wires prior to hooking it up. Completed the task cosmetically. Another man on the team, had the task to educate me on the care of this spa. Very informative, with step by step instruction sheet, as it relates to chemical requirement and frequency. This also included how to care for the filters. The fact they wanted me to bring in the filters once a month to have a thorough cleaning, in order to maximize the life of the filter, kind of blew me away. I really can't say enough, about the way I was treated from start to finish. Wow! If only all businesses conducted themselves this way. A class act! I recommend you try these guys first! Do Not Settle! It doesn't get better than what I experienced.