Terrific product - even better customer service.
After nearly a year of research and shopping for a quality hot tub and a retailer we’d trust for maintenance, we finally found Spa Crafters.
While other companies TALKED about their hot tubs, Spa Crafters manager Sean had us (all 4 of us) get into the tub we were considering. This is really an important point that we realized only after we all got in and were so cramped with no where to put our feet or legs. A 4-person tub will hold 4 people - but you really need to all get in to see if you feel as cramped as we did. So, for a few more inches, we finally started shopping in the correct size range.
Now, let’s talk number of jets. Most spas boast the number of jets - not too subtly indicating that more is better. Sometimes more is just more. In the case of jets, if there are 72 jets but they are all underpowered and prone to breakage (if the customer can easily remove the jet, it’s made to be broken), that’s not a quality product. At this point, the most important factor for us was getting the physical therapy necessary. From neck issues, to back problems, to rheumatoid arthritis, to gym recovery, quality jets are a must.
The price was not cheap but the warranty was more than twice of other products and Spa Crafters has a long history of servicing hot tubs throughout the area.
Installation was tricky - we were very limited on site selection. But Sean made it happen! The crew was professional, friendly and took it all very seriously. They made sure we were happy with the placement; comfortable with the cover lift; and we even got a one-on-one chemical / spa care lesson. I so appreciated the time taken to make sure we understood what we needed to do and how the Jacuzzi works.
If we are ever in the market for a hot tub again (not likely with a Jacuzzi!), Spa Crafters is where we’ll go.