I recently visited the Spa Crafters showroom after enjoying a hot tub experience and was immediately impressed by the folks there. No pressure, no hard sell; they just answered my questions and offered a multitude of choices and options. Everyone I met was courteous and helpful. Again, no pressure to buy. Met a young man, Shawn, who took a particular interest in my questions and situation. Although I was unable to buy a tub at this time, I will soon return and ask for Shawn and buy a tub. Very enjoyable and pleasant experience. Richard G.