Great experience start to finish! Shawn the GM is very hands on with the entire process. We got a great deal on a jacuzzi with a deck and electrical hookup. Everybody with Spa Crafters we were in contact with were great, from the sales staff to the contractors to the install team. I’ve received several follow ups from Shawn to ensure everything is going well and that we are happy. You can tell that this is a family owned business by the atmosphere and service. During delivery, we were given a full rundown of the hot tub operation and maintenance. I’m confident that if any issues were to arise down the road, they would be dealt with quickly and efficiently. I couldn’t ask for more and I’m glad we made our purchase here.