We've had a great experience so far! Shawn worked with our budget and got us a great hot tub. (Also, my husband enjoys haggling so he really enjoyed the process. =) Have you been hot tub shopping around town and told it'll be 5-6 months before they have any inventory? Not at Spa Crafters! It was less than three weeks from purchase to delivery.
We had the tub delivered yesterday. Jeff and the rest of the crew were awesome. The guys who set it up were super knowledgable, friendly, and helpful. Jeff was *super* thorough in his breakdown of how to take care of our new "child," and so we feel confident with spa maintenance now.
Overall, we've had a fantastic experience with Spa Crafters and would recommend anyone looking for a hot tub start here!