So we originally went to one of these spa shows that advertise they have several brands. If you do your research you will find out that there is only one brand so out of the gate they are being a little dishonest. We went 2 six different spa places looking for spas. We eventually found ourselves a spa crafters, we spoke with Fred who has 42 years in the industry and is a load of knowledge when it comes to hot tubs in general. He then introduced us to Shawn who overwhelmed us with his knowledge, and way to Discount his product even during a pandemic, and appreciation for our military service being that he is a fellow veteran.We couldn't be happier with our purchase, their customer service has been phenomenal we had some operator errors on the front and that were totally our fault and they worked us through them very cordially. If I could give them 10 Stars I would I highly recommend them above any other company we spoke to in town. I read all of the reviews before we went there and made our purchase and I noticed that some of the reviews weren't the best. That tells me that they are actually getting real reviews because in this world you can't please everyone but for the most part the reviews were great. Our neighbors are actually taking a trip this weekend to visit Shawn to purchase one for their home after being an ours and hearing what kind of experience we had there. Highly recommended AAAAA Plus customer service!