My wife and I went to Spa Crafters to take an initial look at adding a hot tub/spa to our patio, with no intention of purchasing. After talking to Shawn and his team, we scheduled the delivery of our new Optima 880. I have never been as impressed with any other customer service as I have with Spa Crafters' team, and Shawn made us a deal we couldn't refuse. New tub was delivered yesterday, and the 4 man delivery team was OUTSTANDING an did an excellent job with setup and detailed instructions for a first time hot tub owner. If you're thinking of getting a hot tub, I highly recommend Spa Crafters, and their showroom is a great first step.